deck Jurisdiction Notice

Our deck platform operates as an online entertainment service available only in jurisdictions where local law permits such services. We do not offer our services in jurisdictions where online wagering is prohibited by law. Users are responsible for verifying that access and use of deck comply with the laws of their own jurisdiction before creating an account or engaging with our platform.

This Legal Notice outlines deck's service availability, account eligibility requirements, user obligations regarding local law compliance, and our commitment to transparent operations. We maintain strict policies around data protection, account verification, and responsible account management. All deck users must acknowledge they understand these terms before proceeding with account creation or gameplay.

The following sections explain the jurisdiction-restricted nature of our deck service, what we expect from account holders, and how to contact us with legal inquiries or service-area questions.

Service availability and jurisdiction restriction

We at deck provide our platform only in jurisdictions where applicable law permits online gaming and sportsbook services. Our service areas include supported regions across Indonesia, such as Jakarta, Surabaya, Bandung, Medan, and Semarang, where local regulations allow such services to operate legally. We do not offer deck services to users in jurisdictions where online wagering, gaming, or sportsbook activities are prohibited by law.

Our deck platform does not operate under a specific national license for any single country. Instead, we maintain jurisdiction-restricted access—meaning our terms of service apply conditionally based on where you access deck from. If your jurisdiction prohibits online gaming or sportsbook services, deck services are not available to you, and we retain the right to restrict your account if we determine you are accessing deck from a prohibited jurisdiction.

Account eligibility and user obligations on deck

Account holders on deck must meet the following eligibility requirements: you must be of legal age in your jurisdiction (typically 18 or older), you must have the legal right to access online gaming services where you reside, and you must not be a resident of a jurisdiction where deck services are prohibited. When you create a deck account, you represent that you meet these requirements and that your access complies with your local law.

We require all deck users to complete KYC (Know-Your-Customer) verification—providing identity documentation, confirming your address, and verifying your personal details. This verification confirms your eligibility and protects our platform from fraud and unauthorized account use. If our verification process raises concerns about jurisdiction eligibility, we retain the right to restrict or close your deck account.

Data protection and privacy on deck

We maintain strict data-handling practices on deck. All user information—KYC documentation, payment details, account balances, gameplay history—is encrypted during transmission and storage. We do not share user data with third parties outside legal requirements and fraud-prevention obligations. Our full privacy policy is available on our deck platform and outlines how we collect, use, and protect your information.

When you register for deck, you consent to our data-handling practices as outlined in our privacy policy. If you have privacy concerns or questions about how we process your data, contact our deck support team via email or in-app messaging. You can also request data deletion or account closure at any time, subject to legal and financial obligations.

Jurisdiction Restriction

deck services are available only where local law permits; no universal license applies across all countries

User Responsibility

Each user is solely responsible for verifying local-law compliance before accessing deck

KYC Verification

All deck accounts require identity verification to confirm eligibility and prevent unauthorized access

Data Encryption

All personal information on deck is encrypted in transit and at rest

Account restrictions and termination on deck

We at deck reserve the right to restrict or close any account if we determine the user is accessing deck from a prohibited jurisdiction, has provided false information during verification, or has violated our terms of service. If your account is restricted, we will notify you via email and explain the reason. Restricted accounts cannot deposit, withdraw, or access deck services until the issue is resolved.

If your account is closed due to jurisdiction eligibility concerns, we will process any outstanding withdrawal requests subject to our standard review windows. Funds will return to your original payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank). We do not refund gameplay losses or held balances unless specifically required by applicable law.

Payment methods and withdrawal on deck

Our deck platform accepts payments through mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and direct bank transfers via online payment, e-wallet, mobile banking, and local payment. All payment processing is subject to verification—we confirm your KYC documentation and account details before approving withdrawals. This verification process protects against fraud and ensures funds reach the legitimate account holder.

Withdrawal requests on deck are subject to our standard review windows during business hours. Once approved, funds return to your original payment method. We do not charge withdrawal fees on our deck platform, though your payment provider may apply their own charges. If a withdrawal is rejected due to verification concerns or suspected fraud, we will notify you and explain the reason.

Prohibited uses and user conduct on deck

Users on deck may not use our platform for unlawful purposes, fraudulent transactions, money laundering, or account manipulation. You may not create multiple accounts to circumvent verification or bonus terms, use automated tools or bots to access deck services, or attempt to gain unauthorized access to other users' accounts. Violations of these prohibitions may result in immediate account closure and forfeiture of outstanding balances.

We monitor deck accounts for suspicious activity—sudden large deposits followed by immediate withdrawals, rapid account creation and closure patterns, or access from multiple jurisdictions in quick succession. If we detect suspicious patterns, we will contact you to verify your identity and may restrict your account pending our investigation. This monitoring protects our platform and other users from fraud.

Contact and dispute resolution for deck legal inquiries

If you have questions about deck's jurisdiction status, eligibility requirements, or legal terms, contact our support team via email or in-app messaging. We respond to legal inquiries in English and Indonesian within standard business windows. For account verification delays, withdrawal concerns, or jurisdiction eligibility questions, provide as much detail as possible so our team can address your concern thoroughly.

If you believe deck has violated applicable law or breached our terms, you may contact our legal department directly. We maintain records of all account transactions, verification submissions, and gameplay for compliance purposes. Our deck platform cooperates with legal authorities when required by law and maintains transparency in all regulatory inquiries.

By creating an account on deck, you acknowledge that you have read this Legal Notice, understand our jurisdiction-restricted service model, accept responsibility for local-law compliance, and agree to our terms of service. Your continued use of deck constitutes ongoing acceptance of these terms.

References and related policies

For complete information about deck's operations, review our Terms and Conditions, which outline user rights, gameplay rules, and dispute procedures. Our Privacy Policy explains how we collect, use, and protect user data. Our Help Center provides guides for account setup, payment processing, game mechanics, and technical troubleshooting. All these resources are accessible from your deck account and our website.

We update our Legal Notice, Terms, and Privacy Policy periodically to reflect changes in applicable law and our platform practices. Users are responsible for reviewing updates—we notify all deck account holders of material changes via email. Continued use of deck after policy updates constitutes acceptance of the updated terms.

Related deck policies and resources