deckTerms of Use

When you open an account on deck, you agree to our terms governing account registration, deposits and withdrawals, gameplay conduct, bonus conditions, and dispute resolution. Our deck terms are designed to protect both our platform and your account security through clear rules about verification, payment processing, and responsible account management.

We at deck set these terms to ensure transparency about how our platform operates—what we require from you during registration, how we handle your funds, what happens if disputes arise, and the jurisdiction limits on our services. Our terms apply to all users accessing deck from Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions where our services are legally available.

This document outlines the core conditions that govern your use of deck, your rights and obligations, and our policies regarding accounts, payments, and platform conduct.

Account registration and verification on deck

To use deck, you must be at least the age of majority in your jurisdiction and legally permitted to engage with online gaming services. During registration, we collect your email, create a password, and request basic contact information. We do not charge for account creation on deck.

Before you can deposit or withdraw, we require KYC (Know-Your-Customer) verification. You must submit a government-issued identity document—passport, national ID, or driver's license—along with a photograph of the document and a selfie. We process KYC verification within standard business windows. Once verified, your deck account unlocks for full deposit and withdrawal access. If your KYC submission is rejected, we notify you of the reason and allow resubmission.

Your deck account is personal and non-transferable. You are responsible for maintaining password security and not sharing your login credentials with others. If you suspect unauthorized access, use our password-reset function immediately to reclaim your account. We enforce this security requirement to protect your funds and account history.

Deposits, withdrawals, and payment terms on deck

We at deck support deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers via mobile banking, local payment, online payment, and e-wallet. When you deposit, funds transfer from your payment account to your deck account balance. We do not charge platform fees for deposits; your payment provider may apply their own charges. Your deck balance updates in real time once we receive your deposit.

Withdrawals on deck are subject to verification. We confirm your KYC documentation, verify your account details, and review the withdrawal request. Once approved, funds transfer back to your original payment method. We do not charge withdrawal fees on deck; your payment provider may assess their own charges. Withdrawals are subject to our review windows during business hours. We do not guarantee fixed processing times, as withdrawal speed depends on your bank's scheduling and payment provider infrastructure.

Funds in your deck account remain your property. We maintain encrypted, segregated accounts so your balance is protected from our operational accounts. If deck becomes insolvent or ceases operations in your jurisdiction, your funds remain subject to applicable local law regarding player protection and account recovery.

Our deck bonus and promotional terms

We may offer promotional bonuses—welcome offers for new members, recurring promotions for active players—through our deck platform. Each promotion carries specific terms: eligibility requirements, wagering conditions, expiration windows, and restrictions on game types or bet amounts. We display all bonus terms clearly before you claim any offer on deck.

Bonuses on deck are conditional. We may require a minimum deposit, specific gameplay volume, or time-based activity before bonus funds are released or withdrawable. We reserve the right to void bonuses if we detect terms violations—such as using multiple accounts to claim the same offer, depositing through third-party intermediaries, or exploiting system errors. Violation of our deck bonus terms may result in account suspension or fund forfeiture.

Bonus Eligibility

We enforce specific conditions for bonus claims; eligibility varies by promotion and is displayed before you opt in

Wagering Requirements

Many bonuses require minimum gameplay volume before withdrawal; terms specify the multiplier and applicable games

Expiration

Bonuses expire after a set period; unclaimed or unmet bonuses are forfeited and cannot be recovered

Violations

Using multiple accounts, third-party deposits, or exploiting errors may void bonuses and result in account suspension

Gameplay rules and conduct on deck

All games on deck—live dealer tables including blackjack, roulette, baccarat, Dragon Tiger, and Sic Bo; sportsbook markets; slots; and esports—operate under transparent rules we display in-game or in our Help Center. We enforce fair gameplay through real dealers for live tables, independent RNG audits for slots, and real-time market data for sportsbook. Every settlement is instant and visible in your deck account history.

You agree to conduct yourself respectfully during gameplay. We prohibit abusive language toward dealers, cheating attempts, collusion with other players to exploit games, and manipulation of our systems. Violations may result in account warnings, temporary suspension, or permanent closure. We reserve the right to forfeit winnings derived from prohibited conduct.

Dispute resolution and our deck policy

If you believe an error occurred in our deck platform—incorrect settlement, unauthorized transaction, or technical malfunction—contact our support team with specific details: your account email, the date and time of the issue, the game or feature involved, and what you expected versus what occurred. We investigate disputes subject to our review windows and may request additional documentation.

We maintain a formal dispute procedure. Disputes are resolved based on transaction records, game logs, and account history on deck. If we find an error in our platform's favor, we correct it and credit your account. If the dispute is resolved in your favor, we process compensation through your deck account or original payment method. Disputed amounts may take several business days to appear while we investigate.

Jurisdiction and service availability on deck

We at deck operate only in jurisdictions where online gaming services are legally available. Our services are accessible to users in supported regions where local law permits. Users are responsible for verifying that access and use of deck comply with their jurisdiction's laws. We do not offer our services in jurisdictions where online wagering is prohibited by law.

deck reserves the right to restrict or suspend service in any jurisdiction at any time to comply with local regulations. If deck becomes unavailable in your region, we will notify registered users and provide instructions for account closure or fund withdrawal. We comply with all applicable local laws regarding data protection, payment processing, and player privacy.

Your data protection rights on deck

We protect your personal information through encrypted storage and SSL-encrypted data transmission. Your deck account data—email, contact information, KYC documents, and transaction history—is encrypted and stored securely. We do not share your information with third parties except as required by law or to process your deposits and withdrawals through payment providers.

You have the right to request a copy of your deck account data or request deletion of your account, subject to applicable legal requirements. We may retain certain data for regulatory compliance, fraud prevention, or dispute resolution even after account closure. Our full privacy practices are detailed in our Privacy Policy.

Modifications to deck terms

We may modify these terms at any time. We will notify registered deck users of material changes via email or in-app notification before changes take effect. Continued use of deck after notification constitutes acceptance of the updated terms. If you do not agree with modified terms, you may close your deck account and withdraw remaining funds.

Our deck terms are governed by the laws applicable to our service region. Any legal proceedings related to disputes on deck shall be conducted in the relevant jurisdiction where deck operates. By using deck, you acknowledge that you have read these terms, understand them, and agree to comply with all conditions outlined above.

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